Returns & Refunds

We want you to be completely satisfied with your purchase. If you’re not, please review our return guidelines below to determine eligibility.

 

📦 Returns

         •       Return Window: You must initiate a return within 7 calendar days of receiving your order. Returns requested after this window will not be accepted.

         •       Item Condition: Items must be unused, unwashed, and in original packaging, with tags attached.

         •       Non-Returnable Items:

         •       Accessories

         •       Gift Cards

         •       Downloadable Products

         •       Final Print Run or Pre-Order Items

         •       Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. Proof of postage is required until your return is processed.

💳 Refunds & Store Credit

         •       Eligibility: Once your return is received and inspected, we’ll notify you of the approval status.

         •       Approved Returns: Refunds are issued as store credit or a one-time promo code within 3–5 business days.

         •       Denied Returns: If your return does not meet our requirements, we’ll notify you by email.

         •       Missing Refunds: If you haven’t received your store credit within 5 business days after approval, contact us at support@ticalathletics.com.

🔁 Exchanges

We only offer exchanges for defective or damaged items or same-product size swaps (if inventory allows). To request an exchange:

         1.      Email us at support@ticalathleticsperks.com with your order number and issue.

         2.      Once approved, send your item to:

TICAL Athletics

35A Bay St.

15-0

Staten Island, NY 10301

USA

Customers are responsible for return shipping. An invoice will be sent for the new shipping fee before your replacement is dispatched.

Note: We cannot accommodate product swaps. If you’d like a different item, return the eligible item and place a new order.

❌ Defective or Incorrect Items

If you received a defective or incorrect item:

         1.      Email support@ticalathleticsperks.com with a photo of the item and your order number.

         2.      Upon review and approval, we’ll send you a prepaid return label.

         3.      Once returned item is received and verified, we’ll ship a replacement at no cost to you and send tracking info.

🎁 Gift Returns

         •       If the item was shipped directly to you as a gift, you’ll receive store credit once the return is approved.

         •       If the gift was delivered to the gifter, store credit will be sent to the original purchaser.

🔁 How to Return an Item

         1.      Include the original packing slip with a brief note explaining the reason for return.

         2.      Ship your item to the return address below:

TICAL Athletics

35A Bay St.

15-0

Staten Island, NY 10301

USA

For returns over $36, we recommend a trackable shipping service or shipping insurance. We are not responsible for lost return shipments without proof of delivery.

⏱ Refund Timelines

         •       Refunds are processed within 10 business days of receiving your return.

         •       Refunds will be issued to the original payment method unless otherwise arranged.

         •       For international returns or refunds past the eligible period, we’ll contact you with alternative options.

Still have questions? Reach out to us at support@ticalathleticsperks.com — we’re happy to help!